Terms of service

This website, accessible at elowengray.com, is operated by Elowen Gray. By accessing or using any part of this site, you agree to be bound by these Terms of Service, which govern your use of our content, products, and services. If you do not agree to these Terms, please do not continue to use the website.

Scope of Application

These Terms apply to all visitors, customers, and anyone interacting with our services or submitting information through the site, including any future tools or features we introduce.

Eligibility and Use

By using this website, you confirm that you meet the legal age requirements of your place of residence, or that you have appropriate consent to use it. You agree to use the site only for lawful purposes and in line with applicable regulations, and not to disrupt, manipulate, or damage the platform in any way, including through malicious code.

Service Access

We may restrict or discontinue access to the website, or parts of it, where necessary for operational, legal, or security reasons. Payment information is processed through encrypted systems. No part of our service may be reproduced, resold, or used for unauthorised commercial purposes.

Content and Information

We aim to present information accurately and clearly, but we don't guarantee that all content is complete, current, or error-free. Any reliance on information found on this site is at your own discretion.

Products and Pricing

Products are subject to availability and may be limited in quantity. We try to display product details, colours, and prices as accurately as possible, though minor variations may occur depending on your device. Prices are shown in GBP and include VAT. We reserve the right to update, limit, or withdraw product listings and pricing at any time.

Orders and Customer Information

We may decline or cancel an order where necessary — for example, in cases of suspected fraud, incorrect information, or unavailability of stock. You're responsible for providing accurate billing and contact details, and we'll notify you of any changes or cancellations using the information you gave us at checkout.

External Services

Our site may link to or include third-party tools and platforms. These are provided without guarantee, used at your own risk, and we aren't responsible for their content, availability, or practices.

Your Submissions

Any feedback or comments you provide us may be used by us without restriction, unless the law says otherwise. By submitting content, you confirm it doesn't infringe on anyone else's rights and complies with applicable law.

Personal Data

Your personal information is handled in line with our Privacy Policy.

Restricted Conduct

You must not use this website for unlawful purposes, infringe on intellectual property rights, transmit harmful code, collect data without authorisation, or interfere with the security of our systems. Doing so may result in your access being terminated.

Limitation of Liability

We don't guarantee that the website will operate without interruption or error. To the fullest extent permitted by law, we aren't liable for any damages arising from your use of our services or products, except where such liability can't legally be excluded — this doesn't affect your statutory rights as a consumer.

Termination

We may suspend or terminate your access to the website if you breach these Terms. Any obligations that arose before termination remain valid.

Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page. Continuing to use the site after changes are published means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the United Kingdom, without affecting any mandatory consumer protection rights you have under the law of the country in which you reside.