Shipping policy

At Elowen Gray, we want getting your order to be just as easy as choosing it. Here's how shipping works.

Order Processing

Orders placed after 5:00 PM (GMT+00:00) or on a weekend are processed the next business day. Otherwise, we handle and pack orders within 1–2 business days (Monday–Friday) before handing them to our courier.

Delivery Area

We currently deliver to addresses within the United Kingdom only.

Transit & Delivery Time

Once dispatched, delivery typically takes 5–8 business days. In total, you can expect your order within 6–10 business days of placing it. Actual delivery times may vary slightly depending on your location and courier performance.

Shipping Couriers

We work with trusted UK courier services, including Royal Mail, DPD, and Evri. The courier used for your order depends on your delivery address and the size of your parcel.

Shipping Fees

Shipping is free on every order, with no minimum purchase required.

Tracking Your Order

As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link. You can also check your order's progress at any time on our Parcel Tracking page. Please allow up to 24–48 hours after dispatch for tracking information to update.

Customs & VAT

As all orders are shipped within the United Kingdom, no customs duties apply. Any applicable VAT is already included in the product price.

Failed Delivery Attempts

If delivery isn't successful — for example due to an incorrect address or nobody being available to receive the parcel — the courier may attempt redelivery, leave a collection card, or hold the parcel at a local depot. If a parcel is returned to us as a result, we'll contact you to arrange reshipment.

Lost or Damaged Parcels

If your order is lost, significantly delayed, or arrives damaged, please get in touch as soon as possible. We'll investigate with the courier, and if the parcel can't be located, we'll offer you a full refund or a replacement, subject to availability.