Payment Policy

This page explains how payment works when you order from Elowen Gray.

Accepted Payment Methods

We accept Visa, Mastercard, American Express, and Maestro, as well as Shop Pay, Apple Pay, Google Pay, and PayPal, where available at checkout.

Currency

All prices are shown and charged in British Pounds (GBP), inclusive of VAT. If your card or bank account is in a different currency, your bank or card provider may apply its own conversion rate and, in some cases, a foreign transaction fee — this isn't something we control or receive.

When You're Charged

Payment is authorised at checkout and captured when your order is confirmed. If an item you ordered turns out to be unavailable, we'll refund that part of your order.

Payment Security

All payments are processed over an encrypted connection. We don't store your full card details on our servers — these are handled directly by our payment provider, in line with card industry security standards (PCI DSS).

Declined Payments

If your payment is declined, double-check your card details, billing address, and available balance, or try an alternative payment method. If the issue continues, contact your bank or card provider — we don't see the reason for a decline on our end.

Cancelled or Abandoned Orders

If a payment is authorised but the order is later cancelled or not completed, the authorisation hold on your account will be released automatically by your bank, usually within a few business days. We don't hold funds for orders that weren't completed.

Fraud Prevention

We use standard fraud-screening checks to protect both customers and our store. In some cases, we may ask for additional verification before shipping an order.